Terms and Conditions

Reservation / No Show Authorization/Deposit / Full Payment.

Reservations should be made through MarkScheffel Training Sdn Bhd as a fully licensed PADI Scuba Diving Instructor, Fitness Instructor, Personal Trainer & Scuba Travel and Tours Agent in Malaysia.

Reservation for Scuba, Snorkel & other water activities:

1. We require a non-refundable 50% deposit payment to secure your booking, which is payable upon confirmation of availability. The balance of your reservation must then be paid 30 days prior to the reservation commencing otherwise the booking will be released. We are unable to hold unpaid bookings.
2. If you are paying the deposit by bank transfer and have requested the invoice in your currency, when final payment is due please request an updated invoice in your currency since your currency invoice is only applicable for 24 hours. To avoid currency fluctuations that will influence the final amount to be paid you can choose to pay the invoice in full instead of a deposit payment. The amount of MYR will not change, only the exchange rate is variable and can work in or against your favour.
3. It is the responsibility of the client to ensure payments are made by the due date.

Reservation for Fitness:
If you cancel within 24 hours without rescheduling or do not show up on the day the “No Show” fee of RM 150.00 per person will be charged.

PROMOTIONS & All Mountain Climb Bookings

Any promotion & Mt Climb requires full payment upon confirmation of availability.

PADI Diving Courses & Internships

Our Scuba Diving courses and internships are performance based.

We cannot offer a guarantee of passing the course requirements, as home study and your personal commitment are dependent on the individual student. However we believe in the PADI system of education and have practiced this structure for many years with an extremely high success rate. On occasion some people require more time than the standard course allows and in these cases we can provide more time and instruction in whatever area is necessary – this may incur additional charges, of which will be discussed in full and offered should the occasion arise.

Please note that in order to conduct scuba diving courses we have a number of standards and regulations to adhere to.

The staff at MarkScheffel Training, our Dive sites and ratios are conducted under the Standards & Procedures of the PADI system and we follow British HSE Guidelines.

Cancellation Charges/Refunds.

We pride ourselves on providing well-structured itineraries, courses & programs with a high staff to student ratio. In order to do this we must limit the number of students / participants on each course or program. Therefore, once a booking has been made we are unable to refund the deposit and once a course has started we are unable to refund the balance.

After commencement of service, no refund, in part or full, will be given for services included in the package program not utilized.

In the event of cancellation after deposit, no show fee and full payment, the following will apply:

1. After deposit payment and within 45 days before arrival in Malaysia – 50% of the trip’s full price or full deposit is forfeited.
2. Within 30 days of arrival date in Malaysia – 75% of the trip’s full price is forfeited.
3. Within 14 days of arrival date in Malaysia – 100% of the trip’s full price is forfeited.

For PROMOTIONS and Mt K Climbs anytime after full payment is made 90% of the trip is forfeited until 48 hours before program commencement. Any cancellation within 48 hours 100% of the trips full price is forfeited.

Mountain climbs are non refundable in any part should your final summit ascent be cancelled due to unsafe weather conditions or you are unable to climb for any reason.

If your center trip is cancelled by us for any reason, then we will offer you to reschedule your course or program. Should you be unable to do so, a full refund will be given.

MarkScheffel Training Sdn Bhd acts as an agent for hotels, transport carriers, passenger boats not owned by us, tourist offices and all other contractors (generally termed as Agent) and as such, shall not be held responsible for any irregularity, delay, loss, damage, accident, change of airplane schedule, delay, strikes, political or civil commotion etc… caused by or arising from circumstances beyond our control. Refunds cannot be granted for programs missed through missed or delayed flights.

Insurance

We advise our guests to purchase personnel injury and travel insurance prior to their trip.

Change of Itinerary

The daily program or activities may be exchanged or rescheduled at any time if environmental conditions are considered un-safe, this is not expected nor is it common. We are unable to refund any portion of your trip or course qualification should environmental conditions not permit completion. Mountain climbs are non– refundable in any part should your final summit ascent be cancelled due to unsafe weather conditions.